Frequently Asked Questions..

Currently, we only have money transfer service from Thailand to Overseas. We can transfer money to 60+ countries across the globe.

For Outbound Transactions(Thailand to Overseas): We do not support cash pickup service, We only support bank account transfer.

For Inbound Transactions (Overseas to Thailand): Customers can pickup cash at 6 Big C branches accross Thailand.

1.Big C Extra Pattaya Klang

2.Big C Supercenter Ratchadamri

3.Big C-Extra Hatyai2

4.Big C-Extra Phuket 2

5.Big C-Udonthani

6.Big C-Korat 2

The daily limit per transaction is up to THB 800,000. *

*This is  Bank of Thailand regulation, and is subject to change

Our Standard fees starts at 111 THB inclusive of taxes (Except China, Japan and South American countries)
For China, Japan and South American countries, transfer fee is 333 THB inclusive of taxes.

For the current PROMOTION kindly check our website or contact our support team @ 0-2114-8282

There is no deduction at the beneficiary bank. The beneficiary gets the full amount the sender has transferred.

Your funds are transferred real-time. The time taken for funds to be credited depend on the destination country time zone, bank working hours and the fact that the destination bank is enabled for real-time payments. Incorrect bank details entered by sender and request for additional information requested by our compliance team or our processing agent's compliance team can also cause a minor delay. Our priority is to help your money reach your intended recipient as soon as possible.

The service currently allows payouts to 60+ different countries around the world. The transfer can be made directly into the receiver's Bank account.

Here is the full list of countries:

Watch this video to understand the Money transfer process. The Process is Easy and Simple

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You can check the status of your transactions on the “Recent Activities” section on the Mobile app homepage. You can also check the “Transfer history” section to know the status of your transaction.

Due to time zone difference, USA transactions are completed on T+1 basis and the payment status should be updated on T+2 basis. 
Please note that some transactions may be affected as the USA Banking ACH payment system is unavailable during the public holidays and weekends. 
Transactions may also be delayed due to certain transaction conditions, regulatory issues, receiver or sender documentation/ identification requirement.

For currency exchange a Valid ID Card like Passport, National ID Card or Driving License is required.

We have over 30+ currencies available to exchange. If you wish to buy a certain currency, you can call us on 02114 8282 and reserve the currency for later.

Our rates are competitive and are updated regularly. You can check our rates in our Currency Exchange section. Go directly to the Currency Exchange page from here- https://smartswift33.com/exchange